Shipping & Returns
SHIPPING
When will my order ship after purchasing?
Processing takes 1-3 business days, Monday through Saturday not including holidays. We know, we’re as fast as lightning! Shipping times vary depending on where in the world you’re shipping to. Please refer to our handy list below to find out how long your Pamela Skin package will take to arrive.
Estimated Shipping Time
Contiguous USA: 3 to 5 business days with UPS tracked priority mail.
Canada: 5-10 Business Days with UPS Tracked Priority Shipping
United Kingdom: 4-7 Business Days with Royal Mail
Non-Contiguous USA (PR, HI, AK): 7-12 business days
Australia: 6-8 business days
Saudi Arabia, Bahrain, Kuwait, United Arab Emirates, Qatar: 10-16 business days
Russia: 10-16 business days
Chile: 10-16 business days
Other International: 10-20 business days
Tracking is only available on US, Australia, Bahrain, Belgium, Canada, Chile, Denmark, France, Germany, Hong Kong, Kuwait, Netherlands, New Zealand, Qatar, Saudi Arabia, Spain, Russia, UAE, and UK orders. We can not track other international packages.
Most international packages are shipped from our stocks in our warehouse in Asia, allowing for the fastest, safest and best connected worldwide transportation service for all countries outside of the US.
We ship with UPS which provides very accurate shipping but in the very rare occurrence where packages are lost in transit we are not responsible for this loss, only the customer is. We recommend choosing insured shipping to get a credit for a lost package and get a similar order value shipped for free.
How is my shipping cost calculated?
Your shipping cost is calculated based on your shipping address, the shipping method chosen, and the weight of your order at checkout. For free shipping, both domestic & international is shipped either usps or ups dependent on location.
What are the extra duties and taxes for when I purchase from outside of the US?
For international orders, import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These costs will be collected upon delivery from the carriers for certain packages. These charges are recipient's responsibility as we are only charging the transportation fee for the packages. You may check with your country's customs office to determine what these additional costs will be.
RETURNS
How Can I return the product?
Our returns process is simple:
You have 30 days from the day you receive the product to return it.
Step 1: Contact us by email on hello@pamelaskin.com and explain your reason for the return and how many unused product you still have, if any.
Step 2: Wait for our reply acknowledging receipt then send us back the product to our warehouse.
Return Address:
Pam Skin
4391 W HARGRAVE AVE
POST FALLS ID
83854-8380
USA
Step 3: Send us proof of the return by email, we highly recommend using a tracked shipping for the return as we can't take into consideration a lost package in transit. Return shipping fees are paid by the customer are are usually nominal (around $5).
Step4: Wait for your refund, we process refunds immediately after having received and checked the returned package. There is a 10% restocking fee for every return. Once processed, we will send you a confirmation email about it. If you did not receive a refund 15 business days after sending the product, please email us at hello@pamelaskin.com to help you.
Help! My Pamela Skin product did not arrive up to par.
In some cases, products will leak or melt in transit on their way from our manufacturing facility to our fulfillment center. This is a rare occurrence but does happen from time to time. Likewise, if you receive a product that you suspect to be expired or not suitable for use please contact our support at hello@pamelaskin.com and we will be happy to help you!
Our refund policy covers One refund of one product only per family at any one address.
Can I return a product if I have (gently) used it?
We’ve all been there - sometimes a product after the first or second use just doesn't work for you or your skin type. No biggie. Please contact our customer support at hello@pamelaskin.com and we will be happy to help you! Please kindly note, we do not cover the cost for return of unwanted products but if you are not satisfied with your order please contact us, as we're happy to help.
How long do refunds take?
Refunds will take 3-5 business days to be processed and posted to your payment method after the successful receipt of the returned package in our warehouse.
30-Day Worry-Free Guarantee
We promise you'll love everything in your order. If not, Just let us know and we'll make it right. All Pamela Skin Products come with a 30-day money-back Guarantee.
Some special offers even come with a 90-day money-back guarantee.